We make every effort to ensure our products match the images shown on our website. However, photographs can have difficulty capturing exact colours, and the actual colour of a product may vary slightly from what appears on screen.

Due to the handmade nature of our products, there may be natural variations in colour and craftsmanship. Materials dyed with natural dyes behave differently from batch to batch, which means each item may look slightly different from the next.

Every item you purchase is one of a kind. Even when leather comes from the same dye lot, the unique arrangement of colours and patterns ensures your piece is beautifully individual. That is a quality, not a flaw.

Restocking depends on the demand for the product and the availability of materials from our suppliers. Timelines can vary — it may take one to two weeks, or occasionally one to two months.

The best way to stay informed is to subscribe to the product restock notification. You will receive an email the moment it becomes available again.

You can add any standard product directly to your cart and proceed to checkout. For a custom-made strap with specific adjustments such as a particular length, colour or hardware, please send us a message via WhatsApp or email and we will guide you through the options.

We aim to respond within 24 hours on working days.

For items currently in stock, we require 1 working day for preparation, after which shipping time depends on your location within the EU.

During periods of high order volume, some products may not ship immediately as they are made to order. If you need something urgently, please contact us before placing your order to check availability.

You can also place a backorder and your order will be processed and dispatched within 8 to 12 working days.

At this time, we ship exclusively within the European Union. We hope to expand our shipping zones in the future.

Once your order has been dispatched, you will receive a tracking number by email. Please check the status of your parcel there first.

If your tracking shows delivered but you have not received anything, we recommend checking any safe drop locations nearby or asking a neighbour who may have accepted it on your behalf.

If your parcel is untracked and has not arrived after 7 days, or the tracking has not updated, please contact us and we will resolve the situation as quickly as possible.

Postage fees are calculated based on the total weight of your order, so we are not always able to offer postage discounts. Shipping costs are shown in your cart and at checkout before you confirm your purchase.

Please note that postage fees paid on individual orders cannot be refunded once an order has been placed.

We regularly offer promotions and discounts to our customers. These are advertised directly on our product listings and may include multi-buy deals or limited-time price reductions.

To benefit from a promotion, add all eligible items to your cart. The discount will be applied automatically before checkout. We cannot apply retrospective discounts once an order has been placed.

We will do our best to amend your order if you catch the mistake in time. Please contact us as soon as possible after placing the order. The sooner you get in touch, the more likely we are to be able to help.

If your order has already been dispatched, we are unable to make changes. In that case, our standard returns policy will apply.

We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

You do not need to request permission before sending an item back. We recommend using a tracked postal service to protect against any issues in transit.

If you have received a damaged or incorrect item, please contact us and we will provide a free returns label.

Personalised and custom-made items cannot be returned unless they arrive damaged or faulty. Due to their bespoke nature, these items cannot be resold.

We encourage you to review your customisation details carefully before placing your order. If you have any doubts, please contact us first.

We have a quality control process in place to minimise errors, but if you do receive a damaged or incorrect item, please contact us as soon as possible.

To speed up the process, we recommend attaching photographs of the issue and your invoice to your first message. Our team will use these to issue a free returns label.

We will always replace or fully refund any item that is damaged or incorrectly sent.

Our team is happy to assist with any order-related queries. You can reach us by email at [email protected] or via WhatsApp.

We aim to reply to all messages within 24 hours, Monday to Friday. Queries sent over the weekend will be responded to the following Monday.