Order Tracking

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Ship package

30 Days Return Period

Not happy with your order? You have 30 days from delivery to return any unused item in its original packaging.

Handcrafted to Order

Most of our pieces are made on demand. We take the time to craft yours properly, so it arrives exactly as it should.

Secure Payment

Every transaction on genuinestrap.com is protected by SSL encryption. Your payment details are never stored on our servers.

We Make It, We Pack It, We Track It


Every GenuineStrap order leaves our workshop with care. Once dispatched, you will receive a tracking number by email so you can follow your parcel every step of the way.

Get answers to all your questions you might have

We will answer any questions you may have about our online sales right here. Monday to Friday from 09:00 to 21:00 UTC +2

CONTACT US